Refund policy
Last updated: November 1, 2026
Returns
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact us to ask about return options and how to start a return.
How to start a return
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
Unless we state otherwise or applicable law requires otherwise, you are responsible for return shipping costs for change-of-mind returns.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
European Union returns and cancellations
If you are a consumer in the European Union and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods for any reason, unless an exemption applies.
After you notify us that you wish to cancel, you must return the goods within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation, but we may withhold the refund until we receive the goods back or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We are not required to refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
United Kingdom returns and cancellations
If you are a consumer in the United Kingdom and purchase goods online, you may have the right to cancel your order within 14 days after the day you receive your goods, unless an exemption applies.
After you tell us you wish to cancel, you must return the goods to us within 14 days.
We will refund eligible cancelled orders within 14 days after we receive the returned goods or receive evidence that you have sent them back.
For eligible cancellations, we will refund the product price and the cost of standard delivery, if you paid for delivery. We may not refund any additional amount paid for express or premium delivery beyond the cost of standard delivery.
To request a return, follow the instructions above under how to start a return. To request a cancellation, contact us.
Refund policy
Last updated: 1 November 2026
14-day returns
If you change your mind, you can cancel your order and return it within 14 days of receiving it, for any reason. This is your right under the UK Consumer Contracts Regulations.
To return an item, it must be unused and in its original packaging. Because atomisers come into contact with perfume, we can't accept atomisers that have been filled, unless they are faulty.
How to start a return
- Contact us through our Contact page with your order number and the item you want to return.
- We'll reply within 2 working days with the return address and instructions.
- Send the item back within 14 days of telling us. Please keep your proof of postage.
Items sent back without first contacting us cannot be accepted.
Refunds
We'll refund you within 14 days of receiving your return, to your original payment method. Change-of-mind returns are sent back at your own cost, and we refund the standard delivery charge you paid.
Faulty, damaged or wrong items
If your item arrives faulty, damaged or isn't what you ordered, contact us within 30 days with your order number and a photo. We'll send a replacement or a full refund, and you won't pay any return costs.
Christmas gifts
Orders placed between 1 November and 24 December can be returned until 15 January.
These terms do not affect your statutory rights.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at maxhanna7107@gmail.com or use the contact details in our contact information policy.